Privacy Policy

This policy explains how 1st Home Health Care collects, uses and protects personal information when you visit your1sthomecare.com, send us a form, or call or text us. We provide non-medical home care for seniors from our office at 1415 Talcy Crescent, Orleans, ON K4A 3C6. As a business in Ontario, we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We only collect what we need to answer your request and arrange care.

• Information you give us: your name, phone number and email address, the name and age of the person who needs care, where they live, and a description of the help you are looking for.
• Information about care needs: because you may be asking about care for a parent or relative, you may tell us about their mobility, memory or health. Please share only what is useful for us to understand the help needed.
• Information from calls and texts: the messages you send us and the contact details they come from.
• Information collected automatically: like most websites, our site and the platform it runs on may record basic technical information, such as your browser type, device, the pages you visit and your general location based on your IP address. This is done through cookies and similar tools.

We do not ask for banking details, health card numbers, social insurance numbers or other government ID numbers through this website.

How We Use Your Information

We use your information to:

• reply to your questions and requests
• arrange a time to talk about the care your family needs
• plan, provide and follow up on care
• keep basic records of the services we provide
• understand how people use the website so we can improve it

We do not sell, rent or trade your personal information.

Phone Calls and Text Messages

If you give us your phone number, we may call or text you about your request or the care you asked about. We only contact you about what you asked. You can ask us to stop texting you at any time by replying STOP or by telling us directly.

Cookies

Cookies are small files saved by your browser. Our website and the forms on it may use cookies to keep the site working, remember settings and measure visits. You can block or delete cookies in your browser settings. Some parts of the site, such as the contact form, may not work properly without them.

Who We Share Information With

We share personal information only when it is needed to run the business and provide care, for example:

• the companies that host our website, forms and contact system, which store information on our behalf
• the caregivers who will be working with your family, who need to know your name, address and what help is needed
• when the law requires it

Some of these service providers may store information on servers outside Ontario or outside Canada, where it may be subject to the laws of that country.

How Long We Keep It

We keep personal information only as long as we need it for the purposes above, or as long as the law requires, for example for tax and business records. After that, it is deleted or destroyed.

How We Protect It

We take reasonable steps to protect your information from loss, misuse and unauthorized access, and only share it as described above. No website or email system is completely secure, so please do not send sensitive information, such as banking details, through the website form.

Your Choices and Rights

You can ask us to:

• tell you what personal information we have about you
• correct information that is wrong
• delete your information when we no longer need it
• stop contacting you

To make a request, use the contact details below. We will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Links to Other Websites

Our website may link to other sites, such as Google Maps, the Alzheimer Society or government pages. We are not responsible for how those sites handle your information, so please read their own privacy policies.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact Us About Privacy

1st Home Health Care
1415 Talcy Crescent, Orleans, ON K4A 3C6
Phone: (343) 644-3431